deliver superior services in line with Service Level Agreements. Duties and Responsibilities: The main ticket management system. Maintaining accurate log entries of contact, with resolution details and follow-up Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Personality keen attention to detail. Driven to deliver high levels of customer service. Flexible approach to working
deliver superior services in line with Service Level Agreements. Duties and Responsibilities: The main ticket management system. Maintaining accurate log entries of contact, with resolution details and follow-up Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Personality keen attention to detail. Driven to deliver high levels of customer service. Flexible approach to working
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel
applications. Microsoft SQL knowledge and experience. High level of English proficiency (verbal and written). Familiarity approach. Attention to detail and accuracy in data entry, record-keeping, and document preparation. Ability
deviations. Review intra-day and daily service levels Manage an effective Communication model to ensure delivery teams to ensure the ongoing development all levels. Review and define all roles and shift patterns costed and minimum margin levels are met Ensure cost/ revenue targets are met Level of Authority Provides working in a team of 2 colleagues at the same level with entry level vacancies available Competencies, Skills performance standards and meeting multiple service levels; manage resources in the mid- term. Leadership
updating the wireframes, SRS or diagram based on high-level instructions. Mockups are done using Canva and are hours match the quote Please take note salary is entry level on R10 000 - R15 000 with room for growth and
updating the wireframes, SRS or diagram based on high-level instructions. Mockups are done using Canva and are hours match the quote Please take note salary is entry level on R10 000 - R15 000 with room for growth and
well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and quality is maintained and report irregular system entries to the GIM. Data Analysis & Reporting: • Create well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and Communication and cooperation. Strong work ethic with high levels of responsibility, accountability, and dedication Closure Time / Number of Tickets for each priority level. User Training & Documentation: Write, record
well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and quality is maintained and report irregular system entries to the GIM. Data Analysis & Reporting: • Create well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and Communication and cooperation. Strong work ethic with high levels of responsibility, accountability, and dedication Closure Time / Number of Tickets for each priority level. User Training & Documentation: Write, record
competencies: Matric/ Grade 12 2 years of relevant pre-entry experience or work placement in the ICT industry