dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC
MS NDES - Network Device Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows MS NDES - Network Device Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows
MS NDES - Network Device Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows MS NDES - Network Device Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
any technical or operational issues on a service ticket are escalated efficiently. Ability to research
requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures
requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures