Our client is in need of a Data Analyst who will be responsible for actively identifying any data conflicts and patterns to ensure we have data accuracy, integrity and the best possible datasets for our reports. Data Gathering: Collect data from various sources, ensuring accuracy and completeness. D
financial and software knowledge of both team and self. Train/Support/Coach junior members of team. Communicate
My client is a registered financial service provider, offering innovative needs-based life and health insurance cover for individuals and families. Role Overview: As an I&O Operations Support Engineer, you will manage day-to-day operations to ensure the delivery of systems and services that meet
candidates with a technical background in our support centre to provide online and telephonic service and support Stay up to date on new solutions and schedule training sessions with the support team to upskill them alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
Desktop Support Technician - Onsite Location: Claremont, Cape Town Join a well-established IT Managed
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
solutions, with specific focus on: Cost centre & Profit Centre accounting, allocation & assessment methods and procedures on new assignments. End User training. Qualifications Bachelors Degree in Information Report (RTR) experience. Experience with Cost Centre/Profit Centre Accounting, Profitability Analysis, Overhead
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate essential Min 5 years' experience supporting data centre software and must have good understanding of server
/>Incident Management: Efficiently handle user calls to uphold operational efficiency and user satisfaction
Proven ability to support and train users on system functionalities effectively