r />
In this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities
/>
you passionate about providing exceptional IT support? Metis Ware is seeking a dedicated and knowledgeable environment at Metis Ware Supply first line IT support • Logging of all Incidents and Service request Continuously update calls logged during the call life-cycle • Work closely with resolver groups to ensure relationships Grade 12 • Tertiary IT qualification • Basic understanding of IT governance and controls • ITIL foundation certification (Optional) • SAP first line support knowledge (Optional) • Proficiency in relevant
training course (6 months - 1 year) and understand the basics around PCs, laptops, printers, etc. It would be be preferable that this person also has some basic networking and internet related experience.
Job duties:
conduct workshops, training, UATs, and provide user support Degree in GIS, Environmental/Earth Sciences, Urban Understanding of the software development life cycle Understanding of basic project management principles Advanced
data to support key initiatives /projects • Conduct continuous improvement initiatives • Support Supply and Supply chain knowledge • Project management life cycle knowledge Full JD available if shortlisted
experience in the above mentioned fields which created a basic framework of the field. A minimum of 5 years' Data environment and exposure to a minimum of 3 full life cycle projects. Advanced functional knowledge and Continually reports progress, and manage, coach and support project team. Oversee and own all technical documentation
hours.
ready to dive into the exciting world of tech support.
Qualifications And Expe
our operations running smoothly.
African software development company that develops, supports and consults software solutions for the academic span the full range of the software development life cycle. Employees are mostly permanent and long term meets conditions, standards, and customer needs. Support developers with design and requirements understanding troubleshoot issues. Provide resolutions, prioritise support items, and analyse data for improvements. Maintain Maintain version documentation, follow support standards, and participate in retrospectives. Analyse OSD