support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
date
systems (daily, weekly, monthly, annually).
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
improvement
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application us-ers
Knowledge of PLC programming and SCADA development. Ticketing software/Support desk software (advantage). Some
Level 1 Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL
Responsibilities: