Johannesburg
Annually
incoming client inquiries via phone, email, and ticketing system
Troubleshoot technical issues
FirewallingCreate and manage support tickets to ensure matters are attended to promptly Guide
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Johannesburg
Negotiable
breached by resolving tickets timeously.
Hold (valid/invalid): Ensure that tickets are updated in line
reason).
Ensure that tickets are acknowledged before they breach the ticket acknowledgement SLA of
call management assessments individually, based on ticket management quality.Performance management:
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Johannesburg
Market related
products
Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly
processesDirectly participate in the support queue for tickets and/or be an escalation point for peers working
resolution and RCA's of all assigned support tickets in accordance with customer SLAsAdminister
management and ability to troubleshoot internal IT ticketsDemonstrate general IT experience from
pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
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Johannesburg
Negotiable
environment.
1-2 years’ experience in ticket management.Experience in FICA will be
administration.Ticket management.Proactive
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TalentcruSouth Africa
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous
Problem solving skills. Project administration. Ticket management. Proactive and driven.
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Johannesburg
15000 Monthly
limited to) the following tasks:
Sabenza It RecruitmentMidrand
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
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Midrand
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
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Sabenza It RecruitmentMidrand
management) Resolve incident tickets. Analyze and resolve problem tickets. Experience with technical documentation
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Midrand
Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as requiredRaise
Management) tickets as identifiedAction and coordinate CM (Change Management) tasks and tickets as
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