to manage code releases and work on issues and tickets.
Reporting and Doc
MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application us-ers
Knowledge of PLC programming and SCADA development. Ticketing software/Support desk software (advantage). Some
Level 1 Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL
Responsibilities:
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
of the Payments Platforms. Responding to SNOW tickets – Ownership of the incident until resolved. Working
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and