use across applications.
resolving, and closing operational and maintenance tickets within SLAs.
- Development debugging.
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post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact
resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements)
on your networking skills, this is your golden ticket to join the high-stakes world of cutting-edge technology
client's SLA's Take personal responsibility for own tickets and ensure all parties are kept updated Case Management:
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
to manage code releases and work on issues and tickets. Reporting and Documentation - Draft reports and
Issue Handling:
- Handle tickets and tasks, ensuring closure within defined SLAs