issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
to manage code releases and work on issues and tickets. Reporting and Documentation - Draft reports and
Issue Handling:
- Handle tickets and tasks, ensuring closure within defined SLAs
software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance
regulations.
Qualifications: Your Ticket to the Future
Bachelors
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
calls, and emails. - Issue Handling: - Handle tickets and tasks, ensuring closure within defined SLA's
as well as brand new products or capabilities Examine and analyse current process flows and recommend
follow-up calls subsequent to closure. Close support tickets as per the identified SLA. Perform periodic preventative
as well as brand new products or capabilities Examine and analyse current process flows and recommend