functional support to end-users of Oracle Flexcube, addressing inquiries and resolving issues promptly. Assist with technical teams to coordinate efforts in addressing complex issues or implementing system enhancements Oracle Flexcube and take proactive measures to address performance issues. Conduct regular system audits
(Switches, Routers, Firewall (FortiGate)) IP Addressing (Understand IP, types & classes, subnet mask
conflict resolution skills, with the ability to address conflicts and facilitate constructive discussions
Uphold optimal connectivity and network efficacy, addressing any emerging issues with prompt, considered action—even flawless user experience. • Be the frontline in addressing IT support tickets, decoding various technical
engineering, you'll empower operations to effectively address customer issues while also being on call to handle Monitor system performance, analyze bottlenecks, address common errors, and enhance error messaging. Create system health, identify trends, and proactively address potential points of failure. Participate in incident
and agreed processes, methods, and standards to address incident management in a mature manner, ensuring
internal, internet, and contracted resources to address challenges. Document maintenance requirements and
service level agreements (SLAs) to identify trends, address issues, and optimize service delivery. •Stay updated
in PHP applications to prevent vulnerabilities. Address common security issues, such as SQL injection and