client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
Product support services are technical support and services that are delivered for thier vehicle fleet and their management software. Product support services include remote troubleshooting capabilities, installation policies and procedures. Offer direct customer service and technical support to user through phone, email
leading funeral service and insurance provider, committed to delivering exceptional services is on the hunt (MVC, C#, VB.net, razor, IIS, ASP.net, WCF/Web services, Web API, SOAP, REST, XML).
GCP etc.)
Leading professional IT services company in South Africa. They provide services over the entire spectrum IT development disciplines, with complementary services such as IoT and related component manufacturing
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting
providing reliable and specialized crypto consulting services to South Africa's banking sector among other verticals Africa, extending its smart, trusted solutions and services throughout the continent, consistently guided Azure, GCP etc.) Solid experience with database services setup, configuration, and maintenance Good documentation Experience in HSMs and services including certifications Experience in Security and services including certifications
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Being available to work overtime
advantageous
experience in developing backend applications and services