/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
field work might be required to assist with support calls.
systems. You will be responsible for handling service calls, conducting routine maintenance visits, and providing to address them promptly. Service Calls: Respond to service calls from clients in a timely manner, diagnosing
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
team
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
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programs Support, troubleshoot and resolution of call outs relating to installed software programs on customers' site Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers'