roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is
service and/or personnel management. Experience in a Call Centre, sales/marketing, and high-quality customer at the branch. Training agents Managing conflict Call Centre management experience will be advantageous
service and/or personnel management. Experience in a Call Centre, sales/marketing, and high-quality customer at the branch. Training agents Managing conflict Call Centre management experience will be advantageous
Afrikaans and English Candidate must be willing to do call outs after hrs as requested
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
following: Sales calling on current customers (minimum visits per week set by department head. Call Report Management:
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors
services through a mixture of inbound and outbound calls / B2B / email and digital platforms, thereby increasing
services through a mixture of inbound and outbound calls / B2B / email and digital platforms, thereby increasing