Resolve's client is looking for a Business Analyst Team Leader. Responsibilities : Business Analysis and System Engagement and Alignment Support and Maintenance Team Leadership and Management Project Management Process management experience and leading cross-functional teams. Expertise in using analytical software and tools
technology company is searching for a front-end team leader to drive and deliver software product solutions deliver against the strategy set for the Technology team. The role would entail understanding technology Computer Interaction (HCI)
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Platform Team Leader to join our dynamic IT team in Century City. The Platform Team Leader will be responsible responsible for leading a team of talented engineers and specialists in the development, maintenance, high-quality platform solutions. Lead and manage a team of engineers and specialists responsible for the Provide technical guidance, mentoring, and support to team members, fostering a culture of collaboration, innovation and continuous learning. Collaborate with other teams within the organization, such as product management
organized and detail-oriented individual to join their team as a Project Coordinator in Cape Town. The Project ability to coordinate and collaborate with multiple teams. Responsibilities: Coordinate project activities Communicate project status updates to stakeholders and team members Identify and address any issues or roadblocks arise during the project lifecycle Collaborate with team members to ensure project requirements are met Monitor software Ability to work independently and as part of a team Proven track record of successfully managing projects
FinTech operates as a division of Altron, a market leader in the ICT sector. For over 50 years, Altron has unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
and experienced HVAC Supervisor to join their dynamic team. As the HVAC Supervisor, the applicant will applicant will also be responsible for managing a team of HVAC technicians and ensuring that all projects portfolio Supervision of internal and external teams Assisting the team with on-site fault finding Preparing maintenance review of individual role profiles within his/her teams Should you wish to apply please email your CV through
skilled and experienced HVAC Supervisor to join our team. As the HVAC Supervisor, you will be responsible clients. You will also be responsible for managing a team of HVAC technicians and ensuring that all projects Supervision of internal and external teams. Assisting the team with on-site fault finding. Preparing review of individual role profiles within his/her teams.
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
second line support team