Support / Quality Assurance Experience of delivering Microsoft Power BI reporting solutions and/or advanced
My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will support the channels below (and any other new channels): Email support. Telephonic support (both inbound and
Governance and Quality Assurance. Review and Guide Enterprise Technology Standards. Perform ICT Solutions Reviews
Governance and Quality Assurance. Review and Guide Enterprise Technology Standards. Perform ICT Solutions Reviews
serve as a quality assurance of their deliverables
serve as a quality assurance of their deliverables User interface transactional solutions Analyse and
and quality assure of data provided
and quality assure of data provided
System audits/quality assurance Maintenance Requests: Review and present proposed system solution to User Organisation
with DevOps and Quality Assurance to ensure a smooth deployment of technology solutions into production