teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional T
two years practical work experience on HP Quality Centre test tool.
Qualifications
Conditions of Employment Act in relation to a Support Centre environment Must be willing to work weekends shifts positions visit our website www.hi-tech.co.za or Call us on 021-001-0000 and quote this advert. Please
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
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experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /
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