Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as
Quality Assurance, Service Desk.
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable large service desks and service delivery managers as apart of their portfolio. In order to be considered
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
and peripherals Update software Respond to help desk tickets, emails, and phone calls
and peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000
HAVE
Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience Familiarity with remote desktop applications and help desk software (eg. Fresh Service). Excellent problem-solving
support at the service desk.