the IT Service Delivery management team whose mission is to provide uninterrupted client services and IT other IT service management processes, functions, and overall IT service delivery. Service Management processes and support the operation of end-to-end IT services delivery and management processes. Build documentation timely basis. Design and implement a continual service improvement process for Problem Management. Configuration and templates. Define and control components of services and infrastructure and maintain accurate configuration
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide owner of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements compliance and information security as part of service delivery. Work with internal audit teams to meet
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software supporting all technology operations, driving service improvements in technology systems and processes ensure the efficient resolution of incidents and service requests. · Establish and maintain operational
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software supporting all technology operations, driving service improvements in technology systems and processes ensure the efficient resolution of incidents and service requests. · Establish and maintain operational
This position will be responsible for activating services on the fibre network and assist with network administration administration. Implement network and service activations and restorations. Ensure that the network diagrams Layers (e.g. SDH, OTN, MPLS, DWDM). Ensure that services and networks are handed over accurately and timeously Has automated provisioning/reporting of network services and capacity. Has implemented PNI/LNI systems
Customer IT Manager with a dotted line to the Managed Services Technical Lead. This role provides on-site support Support Site Management Infrastructure Managed Services Site Specific Management Office 365 Admin Network
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning and Development: network infrastructure, device management, and cloud services. Excellent problem-solving skills, with the ability with a focus on providing exceptional customer service. Familiarity with project management and CRM tools
and recommends demand forecast for integration services. Conducts research to keep abreast on new technologies TECHNICAL COMPETENCIES: · Strong knowledge of web service/ API technologies such as SOAP and REST · Advance Oracle, MYSQL and Microsoft SQL · Knowledge of Service Orientate Architecture (SOA) and Event Driven Architecture will be given to candidates from the designated groups, in accordance with the principles of the EE Act
and recommends demand forecast for integration services. Conducts research to keep abreast on new technologies TECHNICAL COMPETENCIES: · Strong knowledge of web service/ API technologies such as SOAP and REST · Advance Oracle, MYSQL and Microsoft SQL · Knowledge of Service Orientate Architecture (SOA) and Event Driven Architecture will be given to candidates from the designated groups, in accordance with the principles of the EE Act
infrastructure is acquired and deployed to provide IT services while reflecting on the challenges within various our delivery. The daily objectives of delivering service and software solutions to the business within required tasks: T ake overall responsibility for the IT service delivery. Ensure successful planning and deployment purchasing of IT hardware, software, and support services. Take responsibility for the construction, monitoring of service, cyber security , and disaster recovery R esponsible for managing external IT services, suppliers