Clients to experience a positive difference in service levels and ensure that a high standard is maintained
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
and future strategic initiatives, ensuring the timely completion of analysis and planning phases thereof
service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
existing P&P requirements (Group changes) and timely changes to documentation
Documentation and
position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in
of cloud configuration/s
a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager ensuring the efficient and effective delivery of services within a Data Centre environment. The position overseeing the day-to-day operations, managing service delivery teams, and maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's), coordinating with internal implement service delivery strategies to meet business objectives. Monitor and manage service levels, ensuring
Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical passion for customer service, we want to hear from you. Apply now to be a part of their innovative and line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate
infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude Ensure closure of tasks/incidents closed in real time Comply to Company processes/policies Manage operational