Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and Multinational systems. General Provide general customer support, either telephonic or at the front desk. Always Experience: Matric CompTIA A N Min of 3 years' helpdesk technical experience Skills and Knowledge: Good
are deployed in over 80 stores country-wide and supported by a small in-house development team of 4 . We Shop, Mobile App, Third Party Interfaces (APIs) Support of existing applications: Data mining; bug resolution; Building new and support, modify existing. Application Helpdesk monitoring and support. SQL Performance monitoring and improvements. Ongoing development and support of internal company applications: Intranet Apps; has a nominal after-hours support requirement. The candidate will be on support one week a month and needs
are deployed in over 80 stores country-wide and supported by a small in-house development team of 4 . We Shop, Mobile App, Third Party Interfaces (APIs) Support of existing applications: Data mining; bug resolution; Building new and support, modify existing. Application Helpdesk monitoring and support. SQL Performance monitoring and improvements. Ongoing development and support of internal company applications: Intranet Apps; has a nominal after-hours support requirement. The candidate will be on support one week a month and needs
Administration - SDWAN, VLAN, LAN, FIREWALL.
upgrades.
remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working Desktop and Technical Support services Providing workstations related support for Absa retail as well team to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the reporting re-occurring errors/problems to the relevant support parties. Identifying and reflecting in Service re-assigning incidents to the x64 / regional desktop support team for assistance. Identifying and reflecting
technology. Onsite User Support Microsoft Windows & Office Application Support and Installation Windows & Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues to 2 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware hardware and software Install, configure and support Windows and Mac workstations Maintain current and accurate management of Desktops systems Install, configure, and support end-user IT hardware and software within acceptable
Service Desk environment
deliverables). The applicant will further provide support to members of the direct functional team, the IT External and Internal Customer Support Provision of customer support applies to various applications operational requirements. Maintain SLA's with regards helpdesk Education: SAP FI/CO Certification/Qualification
client's operational development team directly supporting the call centre, reporting to the Head of IT motivated and passionate people including helpdesk, desktop support, SQL and C# .Net developers operating advantage and part of the role moving forward. Support the deployment of new IT systems and infrastructure