Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
action points, and minutes. •Answer telephone calls and handle them appropriately. •Meet and greet clients and electronic filing systems. •Screen telephone calls, inquiries, and requests – handle when appropriate and maintain the relationship with the managing agent regarding the offices where required.3 •Authorise
action points, and minutes. •Answer telephone calls and handle them appropriately. •Meet and greet clients and electronic filing systems. •Screen telephone calls, inquiries, and requests – handle when appropriate and maintain the relationship with the managing agent regarding the offices where required.3 •Authorise
resources Answering and Directing Phone Calls: Manage incoming phone calls, routing them to the appropriate records, and logs related to visitor check-ins, phone calls, and appointments. Administrative Support: Assist effectively, as you often have to handle multiple phone calls,greet visitors, and manage various administrative
resources Answering and Directing Phone Calls: Manage incoming phone calls, routing them to the appropriate records, and logs related to visitor check-ins, phone calls, and appointments. Administrative Support: Assist effectively, as you often have to handle multiple phone calls,greet visitors, and manage various administrative
distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with various channels, managing both emails and phone calls Acknowledging and resolving customer complaints Proficiency in Microsoft Office Suite 1 - 2 years call centre experience or 1-2 years of customer service
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
following: Client Sales and Services - Answering calls and face to face clients Ordering stock, stationary