core functions of the Service Department where customer relationships are built and maintained. Receives more) Logs calls and send reference numbers to customer. Loading of calls and monitoring on Qlikview and Constant customer communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints ISO. Send out customer surveys. Assists with additional admin work (quotes & customer invoicing when with technicians, admin team, sales team and customers. Must have the ability to work fast and accurate
through meaningful data and ideas that empower customers to reach their full potential. This is the shape following: Processing of Purchase Orders from customers & invoicing/billing in SAP: Print purchase request & quotation, check if correspondences. (Customer purchase orders check vs SAP Right Quoting Tool validation Check stock with Logistics Department. Check customer payment terms (example 30 days, if not do proforma Acknowledge receipt of purchase and advise ETA to customer and also forward proforma invoice it not 30days
Sales, courtesy calling customers, pushing sales Dealing with walk in customers i.e. processing orders analysis, tracking customer activity General admin i.e. filing Excellent customer interaction skills good with people / customers / complaints Taking initiative to engage with customers and properly educate
Sales, courtesy calling customers, pushing sales Dealing with walk in customers i.e. processing orders analysis, tracking customer activity General admin i.e. filing Excellent customer interaction skills good with people / customers / complaints Taking initiative to engage with customers and properly educate
flow of incoming and ougoing products to meet the customer requirements. Responsibilities include but not manufacturing requisition. Prepare and send samples to customers. Processing of all quotations. Process and send up on all outstanding orders and queries from customers i.e. liaising with the factory, laboratory and checks, incoming stock and deliveries to customers. Manage customer returns and credit note requests. Be Be the point of contact for customers on any queries. Support the sales team with general operations and
flow of incoming and ougoing products to meet the customer requirements. Responsibilities include but not manufacturing requisition. Prepare and send samples to customers. Processing of all quotations. Process and send up on all outstanding orders and queries from customers i.e. liaising with the factory, laboratory and checks, incoming stock and deliveries to customers. Manage customer returns and credit note requests. Be Be the point of contact for customers on any queries. Support the sales team with general operations and
international customer orders, whilst developing new leads, communicating with customers, understanding arrival. Customer liaison with walk-in and phone-in customers Continuous and proactive customer liaison Orders and Picking Slips on a daily basis. Assist customers with technical product enquiries. The successful Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills
international customer orders, whilst developing new leads, communicating with customers, understanding arrival. Customer liaison with walk-in and phone-in customers Continuous and proactive customer liaison Orders and Picking Slips on a daily basis. Assist customers with technical product enquiries. The successful Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills
departments within the company. Sales Assist customers with quotations, order acknowledgements, product up on the status of quotations and orders with customers by managing and monitoring back-order reports case reports to ensure sales representatives and customers are updated on support activities. Monitoring providing feedback to the sales team regarding customer training status. Finance and Logistics Continuous Financial Department on the financial status of customer accounts. Managing and monitoring of weekly replenishment
departments within the company. Sales Assist customers with quotations, order acknowledgements, product up on the status of quotations and orders with customers by managing and monitoring back-order reports case reports to ensure sales representatives and customers are updated on support activities. Monitoring providing feedback to the sales team regarding customer training status. Finance and Logistics Continuous Financial Department on the financial status of customer accounts. Managing and monitoring of weekly replenishment