quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies efficiencies and effectiveness in customer interactions Report on quality assurance assessment results and teamwork Continuous focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking years' experience quality assurance and coaching in customer service, sales, and completion of quality assurance
international customer orders, whilst developing new leads, communicating with customers, understanding arrival. Customer liaison with walk-in and phone-in customers Continuous and proactive customer liaison Orders and Picking Slips on a daily basis. Assist customers with technical product enquiries. The successful Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills
international customer orders, whilst developing new leads, communicating with customers, understanding arrival. Customer liaison with walk-in and phone-in customers Continuous and proactive customer liaison Orders and Picking Slips on a daily basis. Assist customers with technical product enquiries. The successful Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills
JOB PURPOSE Servicing of customers and business partners through handling administration of all vehicles and making it easily accessible to our internal customers. Operations Management and Compliance Carry out conduct. Client & Customer Management (External) Respond professionally to customer complaints and queries queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving achieve first contact resolution. Client & Customer Management (Internal) Help manage internal client
departments within the company. Sales Assist customers with quotations, order acknowledgements, product up on the status of quotations and orders with customers by managing and monitoring back-order reports case reports to ensure sales representatives and customers are updated on support activities. Monitoring providing feedback to the sales team regarding customer training status. Finance and Logistics Continuous Financial Department on the financial status of customer accounts. Managing and monitoring of weekly replenishment
departments within the company. Sales Assist customers with quotations, order acknowledgements, product up on the status of quotations and orders with customers by managing and monitoring back-order reports case reports to ensure sales representatives and customers are updated on support activities. Monitoring providing feedback to the sales team regarding customer training status. Finance and Logistics Continuous Financial Department on the financial status of customer accounts. Managing and monitoring of weekly replenishment
company is seeking to hire a meticulous & customer-oriented Clearing & Forwarding Controller this role. Key Performance Areas: Processing of Customs / TPT and TNPA Cargo Documents (Imports and Exports) quotes and issuing purchase order as per approved customer quote Keep principals updated daily and ensure cargo releases and meeting shipping line deadlines Customs Tariffing Requirements: Matric qualification is
company is seeking to hire a meticulous & customer-oriented Clearing & Forwarding Controller this role. Key Performance Areas: Processing of Customs / TPT and TNPA Cargo Documents (Imports and Exports) quotes and issuing purchase order as per approved customer quote Keep principals updated daily and ensure cargo releases and meeting shipping line deadlines Customs Tariffing Requirements: Matric qualification is
ensure all admin is up to date