knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
qualification. Own transport. 1-2 years of work experience. Strong administrative and organizational skills skills. Advantageous Skills: Customer service experience. Basic knowledge of Adobe Creative Suite (Photoshop) Desktop publishing skills. Familiarity with Pastel. Experience with CRM/ERP systems (beneficial but not required) organizational skills with multitasking ability. Strong admin skills. Flexibility, determination, and ability
knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership strategically and make data-driven decisions Experience in managing budgets and optimizing marketing
(advantageous, but not required) Minimum of 3 years of experience in social media and digital marketing management
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership strategically and make data-driven decisions Experience in managing budgets and optimizing marketing
Skills Experience in Marketing automation tools - Eloqua or similar. At least 5 years experience in similar SMB markets. Experience with research methods using data analytic software. Experience in developing environment. Salary / Package Negotiable depending on experience Benefits Provident fund, medical aid, cell allowance
administration, or related field. Must have 2-3 years' experience in marketing or related role. Graphic Design Photoshop are a must Strong organizational and admin skills Excellent Communication and Presentation
3 years of marketing experience (digital & Print). The job is that of admin and marketing assistant / Public Relations – bonus (experience also important) 3 years' experience in a similar role Content writing