administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when respond as required with other departments and customers. Ensure clear understanding of all issues like and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
supporting the logistics team in the delivery of services efficiently and effectively.
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documents
packaging is advantageous Proven dispatch and service environment Experience in WMS, inventory systems relating to orders and fulfillment. Third party service providers – Maintain long-lasting and mutually mutually beneficial relationships with all service providers. Customer queries/complaints – Managing all internal
packaging is advantageous Proven dispatch and service environment Experience in WMS, inventory systems relating to orders and fulfillment. Third party service providers – Maintain long-lasting and mutually mutually beneficial relationships with all service providers. Customer queries/complaints – Managing all internal