dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect providing support as needed. Collaborate with other departments, such as logistics, customer service, to optimize fleet operations. Administrative Support: Maintain accurate and up-to-date records of vehicle procurement and registration of new vehicles. Support the Senior Fleet Controller and Fleet Manager with
written. Ideally should have connections to representatives of the various airlines and their handling
leveraging the quality of service provided to customers, ensuring operational optimisation and process efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions the industry and business. Offer guidance and support to the DC Manager and Operations Director. There Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions the industry and business. Offer guidance and support to the DC Manager and Operations Director. There Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions the industry and business. Offer guidance and support to the DC Manager and Operations Director. There Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard Operating Procedures (SOPs) for the bond store. Ensure customer satisfaction through timely and efficient service breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard Operating Procedures (SOPs) for the bond store. Ensure customer satisfaction through timely and efficient service breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed