conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
procedures
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
the best prices with unrivaled service delivery experience and customer satisfaction at its core. Load
the best prices with unrivaled service delivery experience and customer satisfaction at its core. Load
greased weekly. Ensuring all breakdowns, additional services and preventative maintenance are completed timeously effectively communicate with internal and external customers. Excellent time management and planning skills positive attitude and providing exemplary customer service. Ability to work on SKT's (wide body trucks)
Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great
learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed