exceptional hospitality by managing reservations, assisting guests with inquiries, and ensuring smooth operations forms part of the scope of work. Restaurant and Admin Processing all mails, screening calls, and answering ensuring that these are properly managed. Update department databases/data capturing. Importing monthly Dineplan submission of monthly invoices to the accounts department. Diary management, including arranging and coordinating coordinating meetings for various departments, driver's delivery/collection schedule. Office maintenance
arrival to departure
from arrival to departure Efficient assistance with front-of-house admin, including Guest billing and Lodge departures with Lodge Team and various departments Maintaining a High Service ethic and standard across all aspects absence Assist in implementing and maintaining systems and procedures in line with company Assist in stock stock control and monthly stock reporting for ALL Assist in managing Lodge Inventories Conducting on-site
an advantage
ability to manage and oversee all departments
and controls the daily operations of the FOH department. They ensure that the standards of The Royal effectively throughout the hotel. Ensure all departments are aware of guests' needs, changes and on a daily basis
extensive range and outstanding quality products and service We offer delicious fresh meat, along with the best and customer service. They will be comfortable in providing support to various departments including sales etc. REGION: Centurion Head Office OBJECTIVE: To assist in managing all areas of the retail outlet, to disciplinary measures, etc. Customer relations, services, orders, complaints, feedback, etc. Procurement: and butchery department. Overseeing and performing of hygiene, equipment, customer service, etc. training
extensive range and outstanding quality products and service We offer delicious fresh meat, along with the best and customer service. They will be comfortable in providing support to various departments including sales etc. REGION: Centurion Head Office OBJECTIVE: To assist in managing all areas of the retail outlet, to disciplinary measures, etc. Customer relations, services, orders, complaints, feedback, etc. Procurement: and butchery department. Overseeing and performing of hygiene, equipment, customer service, etc. training
smooth operation of the front office and guest services at the resort. Overall, as a resort front office responsibilities, and maintain high standards of service will contribute significantly to the success of and check-out procedures, reservations, guest services, and room assignments.
Supervising drivers to ensure they provide excellent customer service to guests.
Handling Guest Concerns:
Collaboration: Collaborate with other department heads to ensure a seamless guest experience throughout
experience in hospitality / guest interactions and service.
- Good computer literacy - MS Office, MS hours where needed.
- Organized and excellent admin skills.
- Valid driver's license.
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