include but not limited to: Long Term Insurance Call Centre: Medical Aid client servicing, claims, new business
directing vehicles to an available technician. Consulting with technicians about needed repairs and alternatives customer questions about service outcomes and consulting with technicians when necessary. Informing customers bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
reservations department, by ensuring the team of sales consultants is provided with support, advice and guidance inbound tour company, along with previous senior consultant experience of at least 10 years Safari/inbound response on all new inquiries and distribute to consultants Checking that all inquiries are replied to within of trends Guiding any difficulties that the consultants may have Ensuring correct sales and office procedures
reimburse tuition fees. Your role Answer client calls Listen to clients’ needs and offer personalized