Customer-oriented individual required to provide technical support to customers and deal with other support qualification Experience • More than 2 years' call centre and/or customer management experience (Solution training
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
with the freedom and tools needed to care for their clients' customers as if they were their own. Every employee of doing things. About the Role: As a Spanish Customer Service Representative, you will play a crucial client and their customers. You will be the first point of contact, ensuring that customers receive exceptional Documents Minimum of one year of experience in customer service Willing to work shifts
with the freedom and tools needed to care for their clients' customers as if they were their own. Every employee ways of doing things. About the Role: As a German Customer Service Representative, you will play a crucial client and their customers. You will be the first point of contact, ensuring that customers receive exceptional Documents Minimum of one year of experience in customer service Willing to work shifts
with the freedom and tools needed to care for their clients' customers as if they were their own. Every employee of doing things. About the Role: As a Spanish Customer Service Representative, you will play a crucial client and their customers. You will be the first point of contact, ensuring that customers receive exceptional Documents Minimum of one year of experience in customer service Willing to work shifts
with the freedom and tools needed to care for their clients' customers as if they were their own. Every employee ways of doing things. About the Role: As a German Customer Service Representative, you will play a crucial client and their customers. You will be the first point of contact, ensuring that customers receive exceptional Documents Minimum of one year of experience in customer service Willing to work shifts
exists at Corporate Office for an experienced Customer Service Specialist in Network Planning Service formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture practises in the field; and customer behaviour and trends in order develop customer engagement programs. Understand
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions