the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Experience Skills Communication Assertiveness Customer Service Competencies Communication Management
to join our client's team for a 12-month Admin/Customer Service Internship. This internship is designed hands-on experience in administrative tasks and customer service operations, contributing to the efficiency meetings, appointments, and events. Respond to customer inquiries via phone, email, and chat in a timely resolving customer issues and complaints, ensuring customer satisfaction. Maintain and update customer records (Word, Excel, PowerPoint & Outlook). Strong customer service orientation and problem-solving skills
relations Manager Internally. Collecting and analysing customer data Tracking sales representatives activities meet customers needs. Handling customer complaints Overseeing the interactions between customers and key key team members, such as Customer Service Representatives Delegating sales enquiries and ensuring enquiries new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service teams to improve the customer experience. Minimum matric 5 years experience in a Customer Relations role.
Responsibilities
the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Experience Skills Communication Assertiveness Customer Service Competencies Communication Management
relations Manager Internally. Collecting and analysing customer data Tracking sales representatives activities meet customers needs. Handling customer complaints Overseeing the interactions between customers and key key team members, such as Customer Service Representatives Delegating sales enquiries and ensuring enquiries new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service teams to improve the customer experience. Minimum matric 5 years experience in a Customer Relations role.
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions
manufacturing, cosmetic, pharmaceutical or personal care industries. You possess an extensive technical understanding processes and packaging components. Your strong customer/supplier relations skills are complemented by manufacturing, cosmetic, pharmaceutical or personal care industries Extensive technical understanding of printing processes and packaging components Good customer/supplier relations Excellent written and verbal
Internal Sales to resolve queries relating to customers commercial or technical issues Work closely with external sales team to ensure high customer satisfaction Make calls to custoers on a regular basis to establish needs Cold calling and canvassing new customers on a weekly basis to broaden customer and data base base Inform customers of all relevant comany policies or procedures Follow up on all generated quotations quotations to assure customer is being serviced and to document the outcome Aooly various skills to capitalise