maintenance of internal SLAs Analysis of performance data ensuring that development areas within the department
maintenance of internal SLAs Analysis of performance data ensuring that development areas within the department
ongoing service and support to your client base Administration: Attend to the personal tasks assigned by the
ongoing service and support to your client base Administration: Attend to the personal tasks assigned by the
interactions. 5. Reporting and Analysis Data Analysis: Analyze call centre data to identify trends, issues, and
interactions. 5. Reporting and Analysis Data Analysis: Analyze call centre data to identify trends, issues, and
regarding services Maintain customer records and enter data into computer databases Schedule service and repair
regarding services Maintain customer records and enter data into computer databases Schedule service and repair
and update customer experience reports; Analyze data to identify areas for improvement; Investigate customer
advantageous Minimum 3 years' experience in administration and customer service Computer literate – Word