JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key experience JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key experience JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
Responsibilities & Requirements
Manage bookings and amendments.
Provide airline quotes
/>be fluent in German
Customer Services experience.
Possess strong analytical skills
We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in
to promote products and services
- Provide exceptional customer service by addressing inquiries
Strong attention to quality control and time management
- Effective persuasion and negotiation abilities
with the objective of providing an end-to-end service and support to brokers.
Key
representatives from the brokerage, and Broker Services
incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers Matric Must have Call
incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers Matric Must have Call
1 Year related experience. Deliver exceptional service that exceeds customers’ expectations through proactive order to drive and achieve relevant product and service targets. Ensure all communications with clients loop. Provision of an efficient administration service through careful and timeous planning, reporting
a vital role in ensuring exceptional customer service and maintaining the highest quality standards. non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must have report to campaign team leaders. Handle customer service calls within the banking sector . Ensure all outbound polite manner. Demonstrate excellence in customer service by achieving specified performance standards. Build
a vital role in ensuring exceptional customer service and maintaining the highest quality standards. non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must have report to campaign team leaders. Handle customer service calls within the banking sector . Ensure all outbound polite manner. Demonstrate excellence in customer service by achieving specified performance standards. Build