Job Description: To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple an excellent customer experience by providing a customer-focused, right first-time service, managing any any customer complaints to a satisfactory conclusionTo respond to all contacts from both internal & & external customers made via all the available channelTo accurately capture data and enter it on to bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the
Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type innovative company, dedicated to delivering exceptional customer experiences. They are committed to fostering a continuous improvement, and customer-centricity. About the Role: The Customer Experience Analyst ensures ensures top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root to ensure quality standards; Create and update customer experience reports; Analyze data to identify areas
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
experienced Financial Services Representative. Bachelors in Finance 3 - 5 years' Customer Service Experience Contactable
Designated Sites
Maintain service levels
Complete customer focus
Pro-active inputs
Delegate responsibilities
Service assessment on Key Performance Areas
Implement
/>Manage Contractors
Ensure a valid Service Level Agreement (SLA) exists
Know all the
/>Adhere to AFM Solutions SLA
Ensure proper service delivery
Performance measurement
If needed
non-conformances
Approve service schedules
Initiate and approve requests for service
Follow up on
experience having worked in a customer services role calling on existing customers is essential.
experienced Financial Services Representative. Bachelors in Finance 3 - 5 years' Customer Service Experience Contactable
looking for an experienced and highly tolerant Service Advisor to join their extremely popular dealership
To apply you will need a minimum of 2 years of Service Advisor experience, preferably in a BUSY multibrand
good telephone etiquette and above average customer service skills.
Job Requirements
A valid Drivers License
Must have at least 2 years of Service Advisor experience in
in a franchised motor dealership
Good customer service skills
Exceptionally well groomed and
Dealership that seeks the expertise of a Dealership Service Advisor Minimum Requirements: Must have a minimum as a Service Advisor within the Automotive Industry Grade 12 Qualification essential Valid Driver's Licence
client, a financial services company based in Salt River, is seeking a Customer Service Team Leader to join their team. Manage, coordinate and track the Customer Service team activities in order to achieve agreed Scheduling resources to meet customer service delivery requirements and service level agreements and actively to achieve the best possible outcome for the customer in line with policy and processes • Monitor the regular control self-assessments. • Motivate customer service team members to perform at their best by living