Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
supervision as possible and be willing to go the extra mile to achieve any given goals.
days over Christmas time with all public holidays extra.)
customer satisfaction Meet/Exceed Sales target Go the Extra mile with customer engagement All other related
that agents meet performance targets, providing coaching and training to improve agent performance, and ensure targets are met.
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise