existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates day-to-day service delivery targets. Adhering to data protection and confidentiality lawsas well as regulatory existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates day-to-day service delivery targets. Adhering to data protection and confidentiality lawsas well as regulatory
Specify years of experience and types of experience as it would relate to the role.
5 mindset with the ability to interpret data, identify trends, and make data-driven decisions.
client whilst not incurring too much travel costs. Capture information on Astea i.e. the call management system
availability.
outbound calls and email responses Provide actionable data to internal support groups Analyze statistics to determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints Reporting: Monitor daily helpdesk reports Provide trend data analysis to team and management Minimum Requirements:
has been picked yet or if it is still with Data Capturing Team. If order has not been processed, then Remove products that the member has returned and capture the products that the member now requires Print
has been picked yet or if it is still with Data Capturing Team. If order has not been processed, then Remove products that the member has returned and capture the products that the member now requires Print
comfort of your own home Employment Details Employment Type: Contractor Industry: Not specified Work space preference:
orientation and ability to adapt/respond to different types of characters.
comfort of your own home Employment Details Employment Type: Contractor Industry: Not specified Work space preference: