Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs only
managing all the business criticalities • Managing of tickets from the OCE system. Assists others in the management
managing all the business criticalities • Managing of tickets from the OCE system. Assists others in the management
customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously
customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously