Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment
control
Management Reports
General Operations
Implement and adhere to Processes and Procedures
operational issues and comment on the status of such issues
General Operations
Ensure all operational outputs are noted
Timesheet
all operational aspects to staff
Ensure that client has been made aware of any operational changes
Make recommendations on any operational issues that need to be altered to fit individual sites
and ensure that all training and Reception areas operate at and deliver a high-quality service at all times Safety and Club Operating procedures
and ensure that all training and Reception areas operate at and deliver a high-quality service at all times Safety and Club Operating procedures
and ensure that all training and Reception areas operate at and deliver a high-quality service at all times Safety and Club Operating procedures
and ensure that all training and Reception areas operate at and deliver a high-quality service at all times Safety and Club Operating procedures
and ensure that all training and Reception areas operate at and deliver a high-quality service at all times Safety and Club Operating procedures
a leading Security Group to oversee security operations and clients, ensuring adherence to protocols maintaining client satisfaction Overseeing security operations and clients, ensuring adherence to protocols security officers Good knowledge of security operations and procedures, incident investigations, drafting
a leading Security Group to oversee security operations and clients, ensuring adherence to protocols maintaining client satisfaction Overseeing security operations and clients, ensuring adherence to protocols security officers Good knowledge of security operations and procedures, incident investigations, drafting
The successful candidate will help streamline operations, manage customer inquiries, and assist in financial initiatives. Operational Support: Coordinate with other departments to ensure smooth operations. Assist in in the preparation of operational procedures and policies. Monitor and report on service metrics. Special