join their team. Provide comprehensive technical support to customers regarding all company products through including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries submit reports to Manager promptly. Manage administrative tasks such as generating job sheets, documenting appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt communication channels. Organisational skills to manage administrative tasks efficiently.
join their team. Provide comprehensive technical support to customers regarding all company products through including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries submit reports to Manager promptly. Manage administrative tasks such as generating job sheets, documenting appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt communication channels. Organisational skills to manage administrative tasks efficiently.
documents Assist with inbound shipment enquiries and quotations General office administration tasks, when
documents Assist with inbound shipment enquiries and quotations General office administration tasks, when
of tasks. Technical Support in Complex Malfunctions: Provide assistance and support to the service team per assigned duties. Administrative Record Keeping: Maintain accurate administrative records, including
time and batch environments. Assistance with day-to-day high-level support and projects. Solutions planning planning, architecture, implementations, support, and upgrades (advanced desktop, network, server, security standards. Support, procedures and ticket management improvements. System changes, audits and support escalation must be able to work with people and be able to support the end user in such a manner as to teach and guide levels. Provide after-hours IT support as required and able to travel and support around the clock for an emergency
queries and provide feedback timeously Ensure administration and reports are completed accurately and submitted includes quotes, orders, invoices, deliveries, support and collection of funds). Generate quotations accurately consultation with Manager. Request assistance from technical support / product specialists when needed requested by client, as well as when technical assistance is required. Inform the client of the expected
queries and provide feedback timeously Ensure administration and reports are completed accurately and submitted includes quotes, orders, invoices, deliveries, support and collection of funds). Generate quotations accurately consultation with Manager. Request assistance from technical support / product specialists when needed requested by client, as well as when technical assistance is required. Inform the client of the expected
corporate commodity trading company to provide support in handling various purchases, sales, and freight resolution Sales and accounting support as assigned Other general administrative duties as assigned Reconciliations experience in related field required Strong Microsoft Office Excel skills preferred Prior experience with accounts
growing team. Please note: this is a shift based in-office role. The SaaS / MSP Technical Account Manager expectations, goals and needs are met. Key focus is to support the client's product adoption, growth, and retention products/services Own proactive processes: host webinars, assist with the curation of valuable content for clients