customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service excellence Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement for customer and turnaround of calls logged. Monitor service request Service Level Agreement's and advise all relevant procedures. Conduct quality assurance check on all service orders results. Review incomplete incidents with experience in call management within the IT managed services industry Computer Literacy (Excel, Word, Internet
as applicable, from the job cards/service reports after every service and repair has been carried out
Configuration Specialist (Expert) and lead IT Service Management initiatives. You'll manage and enhance SKILLS REQUIREMENTS: - Proven experience in IT Service Management (ITSM) dealing with challenging projects administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM). - Experience in a similar - Minimum 8 years of working experience in IT Service Management. - Team player (working in an international
Assessor/ Moderator)
Assessor/ Moderator).
leased/owned properties •Conclude/renew lease and service agreements •Project management of relocation activities compliance with terms and conditions of lease/service agreements •Organize regular inspections of leased/owned •Supervise services (if applicable, depends on situation): - corporate catering - mailing services - access management - housekeeping - parking lots - other services. •Organize and control maintenance of leased and and own facilities •Tender/ organize services by external suppliers, vendors •Leased/owned facilities
us shape the future of data services. Our client in the Financial Services sector is currently looking looking for a Senior Data Services Project Manager for a 12-month renewable contract role. Key Responsibilities: your deep understanding of enterprise-level data services. Leverage Advanced Technologies: Utilize cutting-edge Denodo, IBM IIBR, Microsoft Azure, and Amazon Web Services to deliver robust and scalable solutions. Innovate Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services. Experience with projects focused on Artificial
leased/owned properties Conclude/renew lease and service agreements Project management of relocation activities compliance with terms and conditions of lease/service agreements Organize regular inspections of leased/owned Supervise services (if applicable, depends on situation): Corporate catering Mailing services Access control/ cards management Housekeeping Parking lots Other services. Organize and control maintenance of leased and and own facilities Tender/ organize services by external suppliers, vendors Leased/owned facilities management
Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development penetration into existing customer base. Customer Service Excellence - Ensure customer satisfaction and to and procedures within the team are relevant to service the value chain and customer with the best resolution
internal stakeholders, customers, and service providers to ensure service level requirements are met Conduct Conduct regular research on the latest trends, services and, technologies in the market that can be integrated integrated into the team's portfolio of products and services Maintain all network solutions documentation for