the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
Duties: Calling on Chefs, Catering Managers and Hotel Managers Upsell and understand the client’s requirements
stakeholder queries, Diary management and setting up appointments, Managing travel arrangements, General
standards. Management : Managing junior staff and delegating tasks as appropriate. Resource Management : Efficiently
standards. Management : Managing junior staff and delegating tasks as appropriate. Resource Management : Efficiently
standards. Management : Managing junior staff and delegating tasks as appropriate. Resource Management : Efficiently
standards. Management : Managing junior staff and delegating tasks as appropriate. Resource Management : Efficiently
standards. Management : Managing junior staff and delegating tasks as appropriate. Resource Management : Efficiently
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability