pipeline of candidates within the IT market High-level understanding and a track record of recruiting via
Educational Qualifications and Experience: A minimum NQF level 9 qualification in Business Administration/Human
Johannesburg (but we can consider Cape Town)
Level: Intermediate (4/5 years)
We are ideally looking
3 rd party supplier) Operations (2 nd and 3 rd Level) Steering and coordination between the various teams
soon as possible ROLE: Operations (2 nd and 3 rd level) Development of new functionality (backend, frontend)
Maintenance - Deploy updates and fixes, and provide Level 2 technical support. - Build tools to reduce the
related field. Certifications : ISTQB Foundation Level or equivalent certification is a plus. Additional
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
set benchmarks (e.g. call answer ratio, service level ratio, average hold time).
inform customers of promotions. Provide a high level of customer experience by answering customer questions