launching a groundbreaking Software Engineering Centre of Excellence (COE); dedicated to building future-focused user stories, and acceptance criteria. Conduct interviews, workshops, and research to understand business
the recruitment process, including scheduling interviews, arranging candidate assessments, maintaining reference checks of candidates for roles. Coordinate interviews between candidate and client. Support the Recruitment from posting job advertisements to scheduling interviews. Attend career fairs, university events, and
the recruitment process, including scheduling interviews, arranging candidate assessments, maintaining reference checks of candidates for roles. Coordinate interviews between candidate and client. Support the Recruitment from posting job advertisements to scheduling interviews. Attend career fairs, university events, and
recommendations Design to be state processes Run interviews and workshops Lead junior process engineers EXPERIENCE
recommendations Design to be state processes Run interviews and workshops Lead junior process engineers EXPERIENCE
launching a groundbreaking Software Engineering Centre of Excellence (COE); dedicated to building future-focused frameworks, methodologies, and ceremonies. This role calls for someone who can proactively drive projects forward
the Charging, VAS, CRM, Self Service, Portal, Call Centre and Business information systems space Any Project
speak) Preferred Gender: Male Will be discussed in interview
speak) Preferred Gender: Male Will be discussed in interview
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close close the loop by providing feedback on customer call resolution satisfaction and ensure that customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement customer satisfaction Plan and allocate STs to calls according to skills set and geographical location i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor