Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
and Kafka environment Following up on incident tickets to make long term improvement The team operates
Experience as a data capturer or similar role is your ticket in. - Be a wizard with computer software and databases
Experience as a data capturer or similar role is your ticket in. - Be a wizard with computer software and databases
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with