organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage
Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and
Provide support and guidance to customers via the help desk. Manage client expectations. REQUIREMENTS: Industry
organizational and time management skills. Knowledge of help desk software and remote-control tools. Strong analytical
Experience with remote desktop applications and help desk software. Strong communication skills and a customer-oriented
service correspondence Must be familiar with help desk applications.
to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate and
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that