hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis
process, acting as a single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log
application to a hosted environment; Supporting the helpdesk in the event of incidents; Being available to
MIS support processes, serving as the beacon for helpdesk support and troubleshooting. Keep the ship on
Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault