Responding to calls logged by users Providing remote/telephonic support Review, understand and enforce all policies
weekends Job Responsibilities: ● Onsite and Remote end user support for all desktop devices for the staff situated at the site ● Be required to travel to remote sites to support users or complete projects ● First line
resolved remotely is redirected back to the remote support team.
resolved remotely is redirected back to the remote support team.
resolved remotely is redirected back to the remote support team.
the following ways; via telephone, email, or remote support. Duties include but not limited to: Assist
resolve the problem telephonically or via a remote support application. Should the problem not be resolved
self-manage, especially when operating alone with remote support. Have excellent communications skills. Have
1st to 3rdline support via email, phone, and remote support to their client's based in the UK, SA, Europe
Manage system setup of security cameras. Remote desktop support for users in remote locations. Train new