unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
(Golang / Bash / Rust / Java / Python / Dot Net, C++ etc) MS SQL Server, SAP SQL Server and Postgres (Golang / Bash / Rust / Java / Python / Dot Net, C++ etc) MS SQL Server, SAP SQL Server and Postgres (Golang / Bash / Rust / Java / Python / Dot Net, C++ etc) MS SQL Server, SAP SQL Server and Postgres
such as: Go (Golang), Rust, Java, Python, Dot-Net, C++ or other similar platforms MUST BE SKILLED IN PROGRAMMING such as: Go (Golang), Rust, Java, Python, Dot-Net, C++ or other similar platforms MUST BE SKILLED IN PROGRAMMING such as: Go (Golang), Rust, Java, Python, Dot-Net, C++ or other similar platforms MUST BE SKILLED IN PROGRAMMING
processes for a world-class sales force, by optimising call schedules and the CRM system. Attend sales meeting data is consistently updated including rep call adherence, call frequency and strike rate information is Planning of sales route call schedule from Monday to Friday. Ensure the calling schedules are maintained on a daily basis: Check limits exception report. Call reports. Weekly sales report submitted to the GM reports in terms of the Revenue and GP: Rep call reports. Call schedule adherence. Strike rate. Quotes.
extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day
and process tickets generated in the CRM Answer calls and emails from customers with queries Provide assistance
switchboard manufacturing projects in Motor Control Centres (MCC), Programmable Logic Controllers (PLC) and
goals and deliverables. Ensure safety is at the centre of all site activity whilst demonstrating role