clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
PERFORMANCE AREA 5 : Breakdowns Manage any breakdown from call received to solution implemented. Obtain all relevant
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
etc (application support). Good understanding of call centre environments and equipment. Good understanding
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
when leaving on a trip; License and PDP expiry date Cell phone Hands free kit SAT Track ID key (Tag) Excess