for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
development. Attend to all reported maintenance and open tickets on RedRabbit. Assign approved contractors. Obtain from start to end on exit inspections (opening of tickets and follow through till closure). Ensure all EXIT
details (transportation, accommodation, allowances, airlines) and ensure traveler compliance with policy
necessary
documentation and providing time estimates for ticketsFramework/ Skills
products and services.
shooting steps in our internal knowledge base or ticketing system